How we can help

How we can help

Advice in order to remain on finest of the banking. Also a range of resource options to assist our very own customers influenced by COVID-19.

Assistance from the federal government

We advice you have a look at just what funding exists throughout the Authorities. They’re able to to help with very important way of living will cost you, and you can urgent otherwise unanticipated will cost you, if you have forgotten your job, your times was quicker or you are unable to work on the newest second.

Help from your insurance rates

Certain insurance policies might provide coverage should your money could have been affected by COVID-19. We strongly recommend talking to your own insurance company if you’re unclear about the safeguards you may have.

Assistance from ANZ

Debt well being is essential to united states and you can we’re here to let. You will find a range of financial support options for customers influenced from the COVID-19. Find out more lower than.

Monetaray hardship

To the help possibilities regarding Authorities, and options we might manage to bring, you may be capable of getting certain economic save before you get right to the area out-of tall financial hardship.

This new KiwiSaver very early withdrawal to own extreme financial hardship is independent so you’re able to the help considering through Financial hardship guidelines. The faithful KiwiSaver cluster will be able to give you support thanks to brand new withdrawal techniques, if you find yourself eligible. Learn more less than.


These options are available for individual and you will business consumers which have ANZ Mortgage brokers. We remind one to call us if you’re experience significant financial pressure. We are right here to help function with the choices and you can speak about exactly what they might mean for your home mortgage across the long term.

Whether your Regulators COVID-19 tourist white height limitations will in all probability change the settlement big date for the sales otherwise acquisition of your home, excite e mail us to discuss how exactly we will help.

Keep in touch with all of us if you wish to decrease your costs. We may manage to strongly recommend a method to restructure your credit to reduce the installment number. Eg, extending your loan identity otherwise switching to desire merely costs. We are going to talk via your possibilities and you can exactly what these may indicate to have the loan across the long term.

We do not charge a fee so you can restructure money. Yet not, an early Fees Recuperation is energized when the changes are available to your home financing till the newest fixed rates months concludes. Including, switching the loan to a lower fixed rate or you should raise your payments.

If you’d like a little extra loans at the moment, you might be able to apply at better-enhance present private otherwise providers home loan.

While the mortgage cost deferrals announced because of the Authorities back into 2020 commonly currently available while the good COVID-19 relief option, i remind one e mail us when you are experience significant economic stress. We can let sort out the choices and talk about what they can get suggest for your house mortgage over the long term. Contact us into 0800 269 4663 (weekdays 8am – 8.30pm; sundays 9am – 5pm).


We know that mind-separation standards could make they more difficult to-do the KiwiSaver detachment app. Discover approaches to the all of our frequently asked questions below.

  • You could potentially obtain and digitally done the majority of our KiwiSaver detachment models, available on the documents and you may variations webpage. If you prefer various other versions, phone call all of our Get in touch with Middle for the 0800 736 034.
  • We understand it could be hard now to incorporate all of the facts and you will records must support a critical financial hardship detachment application. Please render as frequently evidence as you are able to.
  • If you’re unable to get the evidence of select and you can address data affirmed otherwise formal, tell us after you fill out your own detachment software.
  • Ensure that your software program is completely accomplished, such as the statutory declaration webpage before distribution.
  • Submit the job and you can supporting files by the current email address: — To own senior years distributions, email address — For everyone most other withdrawals, email
  • Specific solicitors (or any other authorised someone) will take statutory declarations over the telephone or using tunes-artwork technology instance FaceTime, Skype, WhatsApp otherwise Zoom. Once you’ve generated the legal statement, you will need to test and you may email address her or him the shape which they will sign. You otherwise their solicitor is also post the shape to help you all of us of the scanning and you will communicating with, or by article or courier.
  • In the event the getting your legal report drawn by phone otherwise witnessed due to audio-visual technology is difficult otherwise important for other explanations, tell us once you fill out the detachment software.

You can apply for an early on detachment if you find yourself suffering tall pecuniary hardship – such as for instance, if you can’t meet very important lifestyle and you will/otherwise medical costs.


When you yourself have a question or you prefer to keep in touch with all of our loyal KiwiSaver cluster, contact us towards 0800 736 034 (Monday so you’re able to Friday, 8am – 6pm).

Handmade cards

I encourage one to call us if you find yourself experience tall financial tension. We have been here to greatly help function with the choices and mention exactly what they might indicate for your charge card along the long run. Call us into the 0800 269 296 (all week long, eight.30am — 9pm).

  • Debt consolidation having fun with an ANZ Private LoanIf accepted, you will be capable combine the money you owe instance handmade cards, hire instructions, shop notes and more, with the one particular to deal with ANZ Unsecured loan.
  • Transfers of balance so you can a lesser rate, zero commission borrowing cardIf accepted, a balance import relates to swinging the newest outstanding equilibrium from the non-ANZ borrowing from the bank or store credit account to help you a keen ANZ Low-rate Visa that have a low-value interest to own a flat ages of big date.
  • Lower price, no payment borrowing cardWe bring credit card choices to fit different needs, as well as reward cards and you may a decreased rates card. Our very own ANZ Low-rate credit has actually a lower life expectancy get interest rate than just the reward cards, without yearly card fee.

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